Refund policy

You must initiate your return within [7 days] of the delivery date.

To request a return, please contact our customer support team at [supportmairas@gmail.com] with your order number and the reason for the return. We will provide you with return instructions.

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Refunds are typically completed within [REFUND PROCESSING 10 days] after the return has been approved.
  • Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

If your return is not approved, we will notify you with the reason.

Exchange Policy

If you received the wrong size, color, or would like to exchange an eligible product, please contact us within [7 days] of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer:

  • A refund (if eligible), or
  • Store credit, where applicable.

  • Damaged or Defective Items

    If your order arrives damaged, defective, or incorrect, please contact us within [7 days] of receiving your order.

    Please include:

    • Your order number
    • A description of the issue
    • Clear photos of the product and packaging

    After reviewing your request, we will arrange an appropriate resolution, which may include a replacement, refund, or other suitable remedy at no additional cost to you.

  • Non-Returnable Items

    The following items cannot be returned unless they are damaged or defective:

    • Personalized or custom-made products
    • Gift cards
    • Digital products or downloadable content
    • Items marked as final sale or non-returnable
    • Products that have been used, altered, or damaged after delivery due to customer handling
    • Any other items specified on the product page as non-returnable

    • Return shipping costs are handled as follows:

      • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
      • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise stated.

      We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

    • Contact Us

      If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

      Email: [supportmairas@gmail.com]

      We are committed to resolving any concerns fairly and providing the best possible shopping experience for our customers.